General Terms and Conditions

Article 1 – Definitions

In these general terms and conditions, the following is understood:

• Entrepreneur: the company Nura Nails, which offers luxury press-on nails through its webshop.
• Consumer: any natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
• Distance contract: an agreement entered into between Nura Nails and the consumer through the website of Nura Nails.
• Cooling-off period: the period of 14 days during which the consumer can exercise their right of withdrawal.

Article 2 – Identity of the entrepreneur

Nura Nails – Luxury press-on nails (webshop)

Address: Lelystad, Netherlands

Chamber of Commerce number: 98943464

Email: hello@nuranails.nl

Website: nuranails.nl

Article 3 – Applicability

These general terms and conditions apply to every offer from Nura Nails and to every order and agreement concluded between Nura Nails and the consumer. By placing an order through our webshop, you declare that you agree to these general terms and conditions. Before concluding the agreement, the text of these conditions will be made available via the website, so that you can save and consult them.

Article 4 – The offer and conclusion of the agreement

Nura Nails makes every effort to present the offered products (press-on nail sets and accessories) clearly and truthfully. Obvious mistakes or errors in the offer (such as clear price or typos) do not bind Nura Nails.

All offers from Nura Nails are without obligation. Nura Nails reserves the right to change the range, prices and other content of the website or to withdraw an offer before you place an order. If a product is unfortunately no longer available after you have placed your order, Nura Nails will inform you of this as soon as possible.

Nura Nails also reserves the right to refuse or cancel an order in exceptional cases, for example in case of (suspected) fraud, abuse, unforeseen problems with stock, or an obvious error.

An agreement is concluded when you have completely completed the online ordering process and the order has been confirmed by Nura Nails. After your order, you will receive an order confirmation from Nura Nails by email. Nura Nails ensures appropriate technical and organizational measures to secure the electronic transfer of data and for a safe web environment during the ordering and payment process.

Article 5 – Prices and payment

All prices stated on the website are in euros and include VAT, unless stated otherwise. Any shipping costs will be clearly stated during checkout. Nura Nails reserves the right to change prices; however, the price that applies at the time of your order is binding for that order.

Payment must be made in full during the ordering process via the payment methods we offer (for example iDEAL Wero, credit card, PayPal, Klarna, etc.). Orders will only be processed and shipped after full payment has been received. In case of irregularities or problems in the payment process, Nura Nails reserves the right to suspend or cancel the order.

Article 6 – Delivery and shipping

Nura Nails will exercise the utmost care in processing and shipping your order. Orders will be delivered to the address you provided. We strive to deliver products within 1-3 working days in the Netherlands, if in stock. We currently ship within the Netherlands only; shipping to other countries is paused for now. Exceeding stated delivery times does not automatically entitle you to compensation.

Shipping costs: Nura Nails offers free standard shipping within the Netherlands for orders over €40. For orders under €40, shipping costs will be charged; these costs are displayed during checkout. Different shipping rates or threshold amounts may apply for shipments to countries outside the Netherlands.

The risk of loss or damage to the products passes to the customer at the time of delivery (receipt) by the consumer or a third party designated by the consumer. Until that time, Nura Nails is responsible for proper delivery. Please check your package immediately upon receipt; in case of any transport damage or incorrect delivery, we request that you contact us as soon as possible.

If an ordered product unfortunately turns out to be out of stock or cannot be delivered (on time), Nura Nails will inform you of this as soon as possible. In that case, we can deliver a replacement item in consultation or, if you prefer, (partially) cancel the order with a refund of the paid amount.

Article 7 – Right of withdrawal (Returns)

When purchasing products through our webshop, you as a consumer have in principle the right to cancel the agreement within 14 days after receiving the products without giving reasons (right of withdrawal). If you wish to exercise this right, you must clearly notify us in writing (for example by email) within the cooling-off period of 14 days after receipt that you want to return.

However, the right of withdrawal is expressly excluded for certain products:

• Products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery, such as opened press-on nail sets or used nail products.
• Products that have been specially manufactured according to your specifications or personalized (custom work). This includes, for example, custom press-on nail sets made to size or according to your own design.

If you return a product, it should – as far as possible – be in unused, undamaged condition and in the original packaging. Please treat the product carefully. The direct costs of returning the product are at your expense, unless otherwise agreed.

After correct cancellation and receipt of the return, Nura Nails will refund the full purchase amount to you as soon as possible, no later than 14 days after your withdrawal notification, in the same way as you paid.

Exception in case of defect or incorrect delivery: If you have received a wrong product or a product appears damaged/defective upon receipt, this does not fall under the normal right of withdrawal. In that case, we request that you contact us within a reasonable period. Nura Nails will provide a solution free of charge.

Article 8 – Warranty and conformity

Nura Nails warrants that the delivered products comply with the agreement and the reasonable expectations you may have of them. If a product does not comply with the agreement, you are entitled to free repair, replacement or refund of the purchase amount. The statutory warranty rights you have as a consumer remain in full force alongside the warranty offered by Nura Nails.

We request that you report any defects or non-conformities of a product within a reasonable time after discovery, preferably no later than two months after you have noticed the defect.

Use and wear: Our press-on nails are reusable and intended for normal use according to the included instructions. Damage or defects resulting from incorrect or improper use of the products are not covered by the warranty. Always follow the provided usage instructions and maintenance tips to ensure the best results and durability.

Article 9 – Liability

To the extent permitted by law, Nura Nails excludes all additional liability. Nura Nails is not liable for indirect damage, including consequential damage, lost profits, missed savings or damage due to business stagnation, unless the damage is due to intent or gross negligence of Nura Nails itself.

The total liability of Nura Nails to the consumer is in all cases limited to compensation for direct damage up to a maximum of the amount of the order or product paid by the consumer. Nothing in these terms excludes any liability of Nura Nails that may not be excluded by law.

Article 10 – Force majeure

Nura Nails is not obliged to fulfill any obligation to the customer if it is prevented from doing so by circumstances reasonably beyond its control. Force majeure means any circumstance independent of the will of Nura Nails that prevents the fulfillment of obligations in whole or in part. During the period of force majeure, the delivery and other obligations of Nura Nails are suspended.

Article 11 – Refill service

Nura Nails offers a refill service for customers who have lost or damaged some nails from a previously purchased press-on set. A maximum of 3 nails can be ordered as replacements per refill request. However, if more than 3 nails need to be replaced, we will consider this a new set and the costs of a complete new set will be charged.

Article 12 – Complaints and disputes

Do you have a complaint about a product or about our service? Please contact us through the contact details. Describe your complaint as clearly as possible and mention relevant details such as your order number. We will handle your complaint carefully and strive to respond within 14 days of receipt with a substantive response or solution proposal.

If we cannot reach an agreement together, the dispute can be submitted to the competent court. As a consumer, you also have the option to use the European Online Dispute Resolution (ODR) platform for mediation: http://ec.europa.eu/odr

Article 13 – Retention of title

All delivered products remain the property of Nura Nails until you have fully paid all amounts owed under the relevant agreement. If you do not meet your payment obligations, Nura Nails is entitled to take back the products delivered under retention of title.

Article 14 – Applicable law

All agreements, offers and these general terms and conditions between Nura Nails and the consumer are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention (CISG) is hereby excluded. In the event of a dispute that cannot be resolved mutually, it will be submitted to the competent court in the Netherlands, unless mandatory (international) consumer law provides for another competent authority or a right of the consumer to another court of law.

Article 15 – Amendment of conditions

Nura Nails reserves the right to amend or supplement these general terms and conditions at any time. Any substantial changes will be communicated to customers in good time via the website or by email. The most current version of the conditions can always be found at nuranails.nl. If one or more provisions in these general terms and conditions are at any time wholly or partly invalid or are annulled by court ruling, the remaining provisions remain in full force.